The sector is facing huge challenges against the backdrop of Universal Credit and the recent rent reduction, and in this climate it is important for housing associations to make savings wherever they can. But it is equally important to use the best possible methods to secure rent payments and arrears from tenants and leaseholders, and also to help their tenants gain a reasonable household income.
This half day seminar, run by Northern Housing Consortium and senior lawyers from Ward Hadaway, is designed for Finance Directors and Senior Housing Managers to examine how to maximise income and avoid loss of revenue for both general and leasehold stock. Discussion groups will take place at the end of the seminar, meaning delegates will leave the session with practical advice and information they can use in their day to day role.
|09:00||Registration and refreshments|
Jonathan Graham, Rent and Income Service Manager, The Gateshead Housing Company
|09:30||Income maximisation for tenants: an holistic approach
Ilyas Lunat, Income Services Manager, Connect Housing
In this session Ilyas and Kim will explore ways the sector can help its tenants to maximise their household income, particularly in light of the challenges faced by housing organisations and their tenants with the roll-out of Universal Credit and direct payment. The session will focus on:
|10:15||Income recovery for housing associations: housing management
Simon Thirtle, Solicitor, Ward Hadaway
Lee Welsh, Income Services Manager, Leeds Federated Housing Association
Simon will lead a focused session looking at the tools those working in income management can use to ensure effective collection of rent and rent arrears. Lee will examine how these tools have been used at Leeds Federated HA and the results of this. Key areas of focus include:
John Murray, Partner, Ward Hadaway
Tara Lyon, Customer Service Manager Leasehold, Home Group
John will examine the key areas in leasehold management, including the tools that can be used to recover leasehold debt. Tara will discuss how they have applied these tools and methods at Home Group. Areas to be covered include:
|11:45||Using predictive analytics to mitigate the impact of welfare reform
Chris Colbert, Housing Solutions Director, Mobysoft
Chris will explore how predictive analytics can be used to make more informed decisions at an earlier stage, thus improving decision making.
|11:55||Chair’s closing remarks
A summing up of the morning’s main points. This will be followed by discussion groups.
These facilitated sessions will allow delegates to choose their main area of interest and explore it in more detail. Led by the day’s speakers, delegates will be able to discuss areas of concern with colleagues from other organisations and share good practice and practical advice.
Income maximisation for tenants
Led by Ilyas Lunat and Kim Long, Connect Housing
Led by Simon Thirtle, Ward Hadaway and Lee Welsh, Leeds Federated HA
Led by John Murray, Ward Hadaway and Tara Lyon, Home Group