The sector has been accused of being flabby and inefficient. The Homes and Communities Agency has expressed serious concerns that a number of providers have failed to demonstrate their ability to be efficient, effective and economic. We now face challenges around the proposed extension to right to buy.
There is little doubt that we are working hard to provide tenants and stakeholders with value for money, and to secure a safe and viable place for people to live in the years to come.
Our examination into value for money and regulation will provide you with key messages from the regulator, and vital insight into how our members are responding to this challenge. By attending the event you will hear new approaches which will help to revolutionise and strengthen your approach to regulation, and to achieving and demonstrating value for money in your organisation.
|1000||Chair’s opening statement
Steve Douglas, Partner, Altair Ltd
|1010||The latest position
Robert Napier CBE, Chair, Homes and Communities Agency
An outline of the HCA’s current thinking around governance and regulation, and the key issues providers need to consider in their value for money self assessments. This session will also look at the themes providers most frequently fail to adequately demonstrate or address through the self-assessment process.
|1040||What do residents want? Involving tenants in the self-assessment process
Paul Hackett, Chief Executive, AmicusHorizon
Yvonne Davies, Managing Director, Tenant Advisor
Providers already involve their tenants in their assessments of performance, but find it difficult to establish real engagement with some elements of scrutiny. Yvonne will challenge the real value of customer engagement, suggesting ideas where you might consider the role of customers in regulatory assurance, value for money and customer engagement.
Paul will explore whether the consumer standards within regulation are at risk of becoming a lower priority within our organisations, only coming under scrutiny if serious detriment is demonstrated. The session will focus on how AmicusHorizon ensures that the consumer standards are still a top priority, and examine how their focus on consumer standards has increased efficiency.
|1120||Embedding a value for money culture throughout your organisation
Greg Robinson, Deputy Chief Executive, Incommunities
Susan Kane, Altair Ltd
Value for money should cut through every service area within an organisation, and the self-assessment should reflect input from a wide range of key staff. Too often, the consideration and evaluation of value for money sits within one area of the business, and effectively engaging others in the process presents is challenging. Greg and Susan will detail how Incommunities has approached this, ensuring that value for money is considered in all sections of the organisation and is a focus in every new initiative or project.
|1200||Measuring Performance and the self-assessment process
Sasha Deepwell, Deputy Chief Executive, Wulvern Housing Association
Michael Appleby, Altair Ltd
Sasha will explore Wulvern’s use of balanced scorecards and a lean thinking approach to performance management. Michael will discuss organisational excellence and outcome focused process re-engineering.
|1340||Right to buy: a new approach to asset management?
John Walker, Head of Business Research and Planning, Gentoo Group
An exploration of how the government’s proposed extension of Right to Buy to housing associations will affect members approach to management and investment in homes. John will review this from the perspective of an LSVT with significant experience of operating preserved right to buy.
|1410||“It’s the local economy, stupid”
Alan Ball, Chair, Weaver Vale Housing Trust
“As the new Chair of Weaver Vale Housing Trust, and new to the sector I have been keen to fully understand why housing associations exist, and in particular why Weaver Vale Housing Trust does what it does.”
Alan Ball explores the often overlooked impact that housing associations have on their local economies. He goes beyond the bricks and mortar that most people associate with social housing to ask the question “what do housing associations actually do?”.
|1510||Service matters – models for delivery
Julian Beaney, Business Services Director, Orbit Group
Martin Wilson, Maintenance Manager, Wakefield and District Housing
Stuart Hall, Northern Shared Services Manager, Wakefield and District Housing
This session will explore the efficiency of different service delivery models. Julian will discuss how Orbit approached taking on outsourced professional corporate services work and the benefits the organisation has realised as a result. Meanwhile Martin and Stuart will look at the benefits of their shared services approach in repairs.
|1550||Feedback from the in-depth assessment pilot
Charlie Norman, Chief Executive, St Vincent’s Housing Association
Charlie will discuss the key learning points from St Vincent’s involvement in the HCA’s in-depth assessment pilot.
|1620||Chair’s closing remarks|